RANIA's CV
RANIA IBRAHIM
Administrative & Customer Support Professional
Profile summary
Accomplished Administrative and Customer Support Professional with 6 years of experience in customer service and administrative operations within the GCC. Managing customer inquiries across phone, email, and chat channels while maintaining accurate records and service documentation. Resulted in ability to coordinate with internal departments to resolve client issues and support retention efforts. Dedicated to delivering professional communication and maintaining quality performance standards.
Career highlights
Customer Support Operations: Responded to customer inquiries across phone, email, and chat channels while managing complaints and escalating cases when required to support retention efforts.
Administrative Documentation: Updated and maintained customer records, service documentation, and internal databases while coordinating with various departments to resolve open issues.
Travel Coordination Services: Assisted clients with bookings, travel arrangements, cancellations, and rebooking requests through direct communication channels and administrative tracking.
Professional Certifications: Completed professional development in risk management and project management to support organizational operations and administrative workflows.
Key skills
Professional experience
Directs customer service and administrative support operations, coordinating client communications through phone, email, and chat while maintaining service documentation and internal department workflows.
- Responds to customer inquiries and handles complaints across multiple communication channels.
- Maintains customer records and updates service documentation to ensure data accuracy.
- Coordinates with internal departments to resolve issues and complete follow-up requests.
- Meets performance and quality metrics while providing product and service information to staff and clients.
Directed customer service operations and administrative workflows at RUST International Travel Agency, handling bookings, travel arrangements, and client communication. Managed record updates, case logging, and documentation processes while addressing travel-related inquiries in Abu Dhabi.
- Handled travel changes, cancellations, and rebooking requests through calls, emails, and in-person interactions
- Maintained client satisfaction by resolving travel issues and performing administrative documentation tasks
Education
Currently Enrolled
- Currently Enrolled
Certifications
Languages
Arabic · Native
English · Fluent